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How
I Motivate My Staff
Article
by Katherine M. Vaccaro PM,
Ziba
Day Spa
Staff motivation is crucial in building and maintaining
a great working team. I have come to realize that
in motivating my Day Spa team members with fairness
and a positive outlook gives simply huge results.
Attitude...is gratitude....and emotions are
what keeps the staff happy;
as well as incentives and goal setting.
We
often share...and rotate walk in clients; so everyone
gets to work; and no one is sitting and waiting
around. This assists me in keeping the good energy
flowing; when a professional touches you; you
expect to feel that calming and soothing energy.
Clients
decide which spa to keep coming back to again
and again; as if they feel welcomed. How they
feel at the time while the service is being rendered
is remembered. It is essential that they are comfortable
in an environment that oozes a happy balance with
a soothing and caring touch. If
your staff feels appreciated they will extend
those healthy vibrations over to their clients.
The
staff should be rewarded by commission raises
when a winning number of products were sold that
month; patted on the back for repeat clients.
Make it a team effort. This encourages the staff
to take pride in the business by feeling "a part"
of the team.
Acceptance.
We all want to feel appreciated and important
- because we are. People come to us for guidance;
through our helpful knowledge and professional
loving touch.
I often offer free services to my staff; where
a new staff member will receive a service from
another professional familiar with the spa procedure.
This teaches the hands-on service and the giver
then gets to receive what was taught. This skillfully
bonds the staff for trust and unity within the
workplace. When the spa staff feels confident
and has a positive attitude; they become eager;
and it shows; from the very moment a client is
welcomed into your reception area!
The
Spa experience should be a pleasant one; focusing
on the client and the needs they want addressed.
I offer my staff to stretch and breathe before
starting their day; this prepares them to receive
openly and then give graciously; the service of
a life time; ...every time!
© Copyright 2007
Ziba
Day Spa
(949) 376-1520
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